• Free delivery for orders over £30

Delivery and Returns

//Delivery and Returns Information

Dispatch times, delivery costs & returns procedure

How long does it take to receive my medication?

As soon as we receive your prescription from your doctors, we will dispense it immediately. If you live in Wymondham and its surrounding area, your medications will be delivered the next day by our local delivery driver. We will strive to deliver urgent medications like antibiotics, same day.

For other parts of the country, your medications will be delivered by Royal Mail 48-hour service to your preferred UK address. Most of the medicines will be delivered in a letterbox friendly package. Please contact us if you require a medication (e.g. antibiotic) urgently.

Do I need to be at home for my delivery?

We do not want you to cancel any appointments simply because you are expecting a delivery from us.

In most cases, our local delivery driver can deliver your medications to a safe place, a neighbour, your carer or to your workplace. Simply contact us and let us know where you want your medication delivered.

For Royal Mail deliveries, we aim to package your medications in letterbox friendly parcels. Sometimes, we many need to use bigger parcels depending on the size of your medication. If your parcel will not fit through a letterbox, Royal Mail will let you know how to arrange a redelivery or a collection if you miss a delivery.

Please note that if you are expecting a controlled drug, it will need to be signed for by someone collecting the medication.

How much does the delivery service cost?

It is absolutely FREE for everyone. You pay nothing for the delivery services provided by MedPro Clinic.

Is this service available outside England?

We receive prescriptions electronically form GP surgeries using the NHS England electronic prescription service. As a result, this service is not available in Scotland, Wales, Northern Island, Channel Islands and Isle of Man.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

  1. your item must be unused and in the same condition that you received it.
  2. Your item must be in the original packaging.
  3. Your item needs to have the receipt or proof of purchase.

We are sure you may have more questions to ask. For all other questions, please contact us.

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